🇬🇧 Shipping – Chef-Up.com
At Chef-Up, we ensure fast, reliable, and careful delivery of your orders across Europe and worldwide.
🕓 Preparation & Dispatch
- Preparation time: 24–48 hours for most products.
- Careful packaging from our partner warehouse.
- A tracking number is provided upon dispatch.
🌍 Delivery Areas
- European Union: Standard tracked delivery.
- Outside the EU / Canary Islands / Ceuta / Melilla: Customs duties and import taxes are paid by the recipient.
🚛 Delivery Methods & Times
| Zone | Delivery Type | Estimated Time* |
|---|---|---|
| France, Belgium, Spain | Standard | 3–5 business days |
| Rest of Europe | Standard or Express | 4–7 business days |
| International | Tracked standard | 7–15 business days |
* Estimated working days, excluding weekends and holidays.
📦 Receiving Your Parcel
- Check the number of parcels before signing.
- Inspect all packages visually.
- If damaged, write “VISIBLY DAMAGED PARCEL” on the delivery note.
- Contact customer service within 24 hours.
🔁 Returns & Claims
See our Return Policy or contact customer service before returning any product.
✉️ Order Tracking
An email with your tracking number will be sent once the order ships. Track your parcel anytime from your account.
⚠️ Notes
Delivery times may vary due to customs or carrier delays. Chef-Up cannot be held responsible for such delays.